Terms of Use

Last Updated: 11 March, 2025

Welcome to AyurPet, operated through theayurpet.com. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our site.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

2. Eligibility

You must be at least 18 years old to use this website. If you are under 18, you must have parental or guardian consent.

3. Account Registration

Registration is optional but may be required to access features such as order tracking. You are responsible for maintaining the confidentiality of your account credentials.

4. Product Information

We strive to provide accurate product descriptions, pricing, and images. However, discrepancies or errors may occur. All products are subject to availability, and we reserve the right to correct any errors.

5. Payment and Pricing

• Currency: All prices are listed in Indian Rupees (INR).
• Payment Provider: We accept payments through Razorpay, which complies with PCI-DSS standards for secure processing.

6. Intellectual Property

All content on this site—including text, images, logos, and graphics—is owned by or licensed to AyurPet and is protected by intellectual property laws. No content may be reproduced without our express written consent.

7. Prohibited Activities

You agree not to use the website for any unlawful purpose or in any manner that could damage the site. This includes:

• Transmitting viruses or harmful code.
• Reproducing, distributing, or exploiting any content without permission.
• Engaging in any activities that disrupt the normal operation of the site.

8. Limitation of Liability

AyurPet is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability, if any, is limited to the amount paid by you for the product in question.

9. Indemnification

You agree to indemnify and hold harmless AyurPet, its affiliates, officers, and employees from any claims arising out of your use of our website or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jammu, Jammu and Kashmir.

11. Changes to Terms

We reserve the right to update these Terms of Use at any time. Continued use of the website after changes have been posted constitutes your acceptance of the updated terms.

12. Contact Information

For questions regarding these Terms of Use, please contact us at:
Email: care@theayurpet.com 
Registered Office: INDOFOLK WELLNESS PRIVATE LIMITED S-258 S Block, Block S, Greater Kailash I, Greater Kailash, New Delhi, Delhi, 110048

5. Shipping & Delivery

Last Updated: 11 March, 2025

📦 Flat Rate Shipping

• Domestic (India): ₹59 per order

• International (U.S., U.K., Canada, Australia): $10 per order

No hidden fees. One fair rate, no matter your cart size.

⏳ Processing & Delivery Timelines

• Processing Time: 1–3 business days

• Delivery Time (Domestic – India): 3–7 business days

• Delivery Time (International): 7–14 business days

Once shipped, tracking details are shared via SMS and email.

🌍 Where We Ship

We currently ship to:

• 🇮🇳 India

• 🇺🇸 United States

• 🇬🇧 United Kingdom

• 🇨🇦 Canada

• 🇦🇺 Australia

Want delivery to a different country? Email us at care@theayurpet.com and we’ll try to make it happen.

❌ Order Cancellations

Orders cannot be canceled once dispatched.
To cancel an order before shipping, contact us as soon as possible at care@theayurpet.com.

🏠 Incorrect or Incomplete Address

• Please ensure your shipping address is accurate when placing your order.

• AyurPet is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

• Need to make a change? Email us immediately at care@theayurpet.com.

📦 Delays or Lost Shipments

While we strive to deliver on time, delays can occur due to weather, logistics, or carrier issues.
If your order is delayed or appears lost, contact us at care@theayurpet.com—we’ll work closely with our logistics partners to resolve it quickly.